terms and condition

Terms and Conditions for the Persian Section of the Website:

All information related to the cargo, including the type of goods, package contents, and details such as weight, dimensions, the number of packages and having brand or not must be declared by the cargo owner through an invoice and a packing list.
In the event of discrepancies between the cargo and the statements made by the cargo owner or sender, all responsibility lies with the cargo owner.
Transportation documents and all necessary customs documents from the origin customs are handed over to the transportation company by the sender at the origin.
The transportation time is calculated from the time the cargo is delivered to the company’s warehouse at the origin until the delivery of documents at the destination.
If special packaging is required for the cargo, the cargo owner is responsible for informing the transportation company.
Insurance at the origin is the responsibility of the sender, and if needed, a request for insurance registration must be communicated to this company by the cargo owner.
All cargoes for sea, air, and land transportation are measured in terms of weight and volume, and in case of volumetric weight exceeding mass weight, the cargo will be calculated volumetrically.
To calculate volumetric weight, the length, width, and height are multiplied in centimeters and divided by a constant of 5000. The resulting number is the volumetric weight of the cargo.
To calculate CBM for air cargo, the CBM number is multiplied by a constant of 167, and for sea cargo, it is multiplied by 1000. The resulting number is the volumetric weight based on CBM.
The costs declared by the company before transportation and clearance are approximate and based on the information provided by the cargo owner. The final amount will be declared after the cargo reaches the destination and customs clearance is completed.
If the transported cargo includes any hazardous materials such as liquids, gas, batteries, magnets, or any chemicals, inflammable or explosive goods, the cargo owner is obligated to declare them to the transportation company; otherwise, the responsibility lies with the cargo owner.
Fragile and sensitive goods must be declared in advance by the cargo owner; otherwise, the company will not be responsible for any damage.
In case of needing various permits such as SGS, COO, COI, coordination with the transportation company in advance is mandatory.
Due to respect for the laws of countries, if the cargo is delayed at the origin, intermediate destinations for checking the cargo for various reasons such as dual use, multi-use, inspections, etc., the delay in delivery is not the responsibility of the transportation company.
In the case of force majeure events such as floods, earthquakes, plane crashes, etc., according to the laws of the country or in accordance with the laws of the International Convention on Transportation, the matter will be addressed.
all medicine equipments must declare in advance